We hope you love your Jade Capri Co. purchase. If something is not quite right, eligible items may be returned within 14 days of delivery.
To be eligible for a return, merchandise must be unworn, unused, and in its original condition with all tags, packaging, accessories, and documentation included.
To request a return, please contact us at hello@jadecaprico.com before sending your item back. Returns sent without prior authorization may not be accepted.
Return Shipping
Unless your item arrived damaged, defective, or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are nonrefundable.
We recommend using a trackable and insured shipping method. Jade Capri Co. is not responsible for return packages that are lost or damaged in transit.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged, defective, or materially different from the listing:
- Final sale merchandise
- Personalized, engraved, resized, or custom-made items
- Pierced earrings that have been removed from their original sealed packaging or worn
- Gift cards
- Items returned outside the stated return period
- Merchandise showing signs of wear, alteration, damage, or use
Certain Pre-Loved items may be designated Final Sale. Any such restriction will be clearly stated on the product page before purchase.
Pre-Loved Jewelry & Watches
Pre-Loved pieces are previously owned and may show signs of wear consistent with their age and history. We make every effort to photograph and describe condition, included accessories, packaging, and documentation accurately.
Please review all photographs and descriptions carefully before purchasing.
Any significant condition details known to us will be disclosed in the listing.
Partner-Fulfilled Items
Some items offered by Jade Capri Co. are fulfilled and shipped directly by one of our trusted retail partners.
Packaging, processing times, and return procedures may differ from items shipped directly by Jade Capri Co. If an item has special return conditions, they will be disclosed on the product page before purchase.
Please contact Jade Capri Co. before returning any partner-fulfilled item so we can provide the correct instructions.
Damaged or Incorrect Orders
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us at hello@jadecaprico.com within 3 days of delivery with your order number and photographs of the item and packaging.
We will work with you to make it right.
Refunds
Once your return has been received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original method of payment. Please allow additional time for your bank or credit card provider to process the refund.