Thank you for shopping with Jade Capri Co.
Order Processing
Orders shipped directly by Jade Capri Co. are generally processed within 1–3 business days, excluding weekends and holidays.
Processing times may be longer during launches, holidays, high-volume periods, or for items requiring special preparation.
Partner Fulfillment
Some products are fulfilled and shipped directly by one of our trusted retail partners.
Because these pieces are shipped from a separate location, packaging, processing times, carriers, and delivery timing may differ from items fulfilled directly by Jade Capri Co.
If your order contains products from more than one fulfillment location, you may receive your purchase in multiple packages.
Shipping Estimates
Estimated delivery dates shown at checkout are estimates and are not guaranteed.
Once a package has been transferred to the shipping carrier, delays caused by weather, carrier disruptions, holidays, or other circumstances outside our control may occur.
Tracking
When tracking information is available, it will be sent to the email address provided at checkout.
Please allow time for tracking information to update after your shipping confirmation is issued.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error after placing an order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has begun processing or has shipped.
Jade Capri Co. is not responsible for packages delivered to an address incorrectly provided by the customer.
Lost or Missing Packages
If tracking shows your package as delivered but you cannot locate it, please first check around the delivery location, with household members, neighbors, and the carrier.
If you still cannot locate the package, contact us and we will help determine the appropriate next steps.